At Gownformal we want you to love your dress! That’s why we are here every step of the way to help you choose your dream dress and guide you to a decision that we feel is best for you. If you have concerns regarding your size, or body type, or our dresses, please do not hesitate to contact us prior to ordering.
However, In the case that you do not love your formal gown, we are happy to exchange or refund your dress subject to the following refund/exchange guidelines.
Gownformal must be notified of the reasoning for your return or exchange via email: firstname.lastname@example.org within 48 hours of receiving your garment. Photos or documents must include to show the dress issue.
Once Gownformal agrees to the return/exchange you will receive a returns form, which is to be filled out and enclosed with the returned garment. Returned items will not be accepted without a completed returns form.
Within 72 hours of receiving your garment, return your gown and completed returns form to Gownformal via trackable shipping method.
Item must be in original condition
All tags and hanging ribbon must be in place
Item must not have been worn
Item must not have been washed or altered
Item must not be marked with make up, dirt, or spray tan