1.Do you have a real store in any country?

No. we only sell online.


2.Can I get some coupon?

To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers.


3.What kind of payments do you accept?

Only Paypal and Western Union.


4. Why can't I receive emails from Gownformal.com?

Emails from Gownformal may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email. 


5. Don’t know to choose which size?

Before choose your size, please refer to our size chart to make sure the size fit you. If you size is not suit for our size chart, then you can choose our free custom sizing service.


6. Is your product the same as the picture?

All of our products are the same as the photos. 


7. How is the quality of your products?

Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.


8. When can I get my item?

All our items are made to order. Normally our dress processing time is about 10-15 days and the shipping time is about 3-5 days.It also depands on the dress style and handwork. Some dress is easy to make, so they take less time. But some are complicated, so take more time.  If you are hurry, you can choose our rush order. And you’d better contact our customer service (gownformal@gmail.com)  to make sure time is enough for you to your item. We will take care every customer’s order.


9. How can I make a change on my order?

Just contact our customer service (gownformal@gmail.com)  asap to see whether it can be corrected.


10. How do I return the item I got?

Before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color. All our dresses are true to size chart. Do not waste any time on return. If standard size does not suit you, you can also choose our custom size service, which is for free.

1) After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress. 

If there is something wrong with our product, please contact our customer service within 3 days of your order's delivery date*.  If you want to return it, please include your order number and an explanation and photographs documenting the reason for the return. 

PS:We do not accept any return if our product is used or damaged, and we have 3 days requirement. That's enough time for you to make sure the item is well made. 

And we do not have try on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)

2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also email us the shipping information:

a)Photos of the package you send back;

b) Tracking number;

PS:All returned items must be in brand-new condition, unused and with original tags and packaging and without any perfume.Or we can not refund. 

(We are trying our best to improve our customer’s shopping experience, just be honest. )

3) Once received at our facility, your return will be processed immediately.

PS: As for the return shipping cost, you had to pay for it by yourself.